Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to strawweave@gmail.com.
Pre Sale Questions
Our handmade products are crafted using a variety of high-quality materials, including natural fibers like raffia, yellow grass, water grass, and corn husks. Each piece is carefully made by skilled artisans, ensuring durability and uniqueness. For specific product details, feel free to check the individual product descriptions.
Since all of our products are handmade, processing times vary. Typically, it takes 5-7 business days to prepare your order for shipping. Delivery times depend on your location and the shipping method chosen at checkout. You'll receive a tracking number as soon as your order ships so you can monitor its progress.
Yes, we ship internationally! Shipping rates and delivery times vary depending on your location. Please note that customs fees and import taxes may apply based on your country’s regulations, and these charges are the responsibility of the customer.
We take great care in packaging and shipping our products, but if you receive a damaged or incorrect item, please contact us within 7 days of delivery. We'll work quickly to resolve the issue, whether that’s sending a replacement or issuing a refund. Be sure to provide photos of the item and packaging to help us process your claim.
Due to the handmade nature of our products, we do not accept returns or exchanges unless the item is defective or damaged. If you believe there’s an issue with your product, please contact us immediately, and we’ll do our best to resolve the situation. For custom orders, returns are not accepted.
Yes, sustainability is important to us! We prioritize using natural and eco-friendly materials wherever possible. Our products are made by artisans who take pride in their craft, ensuring that each item is both beautiful and ethically made. We also try to minimize waste during production and packaging.
Yes, we offer gift cards that you can purchase online. Simply visit our Gift Card page to choose the amount, and the recipient will receive an electronic card via email, which they can use on any future purchase.
If you have any other questions or need assistance, please feel free to reach out to us via our contact page, or email us directly at strawweave@gmail.com . We're happy to help and will respond as quickly as possible!
